Careers | Sound Billing

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Current Open Positions

Customer Service Associate

MyFleetCenter provides billing services to automotive service centers across North America. We are a small, hard-working team that lives into the core values of integrity, teamwork and being client/customer focused. We believe in putting our very best into everything we do, ensuring flexibility and service with a smile, and keeping the money moving!

The purpose of the Customer Service Associate at MyFleetCenter, is to be the primary contact for Clients and Customers for resolution to concerns and any questions they may have. You must maintain a positive can-do attitude with a high focus on teamwork and professionalism.

Responsibilities

Acting as a liaison between our Clients and their Customers
Managing inbound contacts through various communication channels including phone, email, and fax
Explaining and resolving invoice and payment concerns with/for clients and customers
Opening, sorting, and processing mail daily
Reviewing, researching, and responding to Clients and their Customers, with accuracy and timeliness
Escalating concerns up to the proper leadership channels as needed
Working with Clients and Customers to resolve payment and billing concerns.
Explaining reports and other documents to Clients and Customers when requested
Assisting Clients and Customers with password resets for portals
Processing account updates and adjustments as requested by Clients.

Requirements:

Strong written and verbal communication with an emphasis on grammar, punctuation, and professionalism
Personal computing skills with knowledge in: MS-Excel, MS-Word, and keyboarding
Proficient typing skills, with a minimum of 35 WPM
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment.
Ability to maintain a prominent level of confidentiality.
Ability to problem solve logically within policies and procedures.
Excellent research skills
Previous customer service experience
Ability to pass a background check.

This job is for you if you:

Are well spoken with no fear of contacting people by phone
Are results driven and self-motivated
Are organized and reliable
Love digging into questions and resolving issues
Are detail oriented

Schedule

Full or part-time hours
Flexible start and finish times within our operating hours, which are 8AM-6PM Monday-Friday
No nights, weekends, or holidays

About MyFleetCenter:

MyFleetCenter provides billing services to automotive service centers across North America. We are a small, hard-working team that lives our core values every day:

We have integrity.
We always bring our best.
We are client and customer focused.
We work together.
We are flexible.

If you share these core values and are interested in joining our team, apply today!

MyFleetCenter/Sound Billing is an Equal Opportunity Employer.

Payment Poster

The purpose of the Payment Posting position is to ensure that payments submitted to MyFleetCenter are processed in a timely and accurate manner. Our clients and their customers depend on our attention to detail and our efficiency.

Responsibilities

Applying payments to various fleet accounts.
Applying credit to accounts and using credit to pay invoices according to fleet communication.
Researching payments and account payment reconciliation
Contacting customers regarding payments/remits by phone, email, or fax when necessary
Data entry
Reviewing accounts to determine actions taken and next steps, per our process.
Assisting in the mailroom, with sorting and opening mail

Requirements:

A positive attitude and outlook, team player
Self-motivated
Detail oriented.
Proficient typing skills,
Strong communication skills, both verbal and written
Ability to calculate basic math.
Personal computing skills, including the Microsoft suite of products.
Strong organizational and time management skills
Ability to maintain a high level of confidentiality

Schedule

Full or part-time hours
Flexible start and finish times within our operating hours, which are 8AM-6PM Monday-Friday.
No nights, weekends or holidays

About MyFleetCenter:

MyFleetCenter provides billing services to automotive service centers across North America. We are a small, hard-working team that lives our core values every day:

We have integrity.
We always bring our best.
We are client and customer focused.
We work together.
We are flexible.

If you share these core values and are interested in joining our team, apply today!

MyFleetCenter/Sound Billing is an Equal Opportunity Employer.

Resolutions Team Specialist

Are you a self-starter who loves to talk to people and loves digging into details? Are you a natural problem solver who enjoys giving exceptional service? Are you looking for a fast-paced but casual work environment with great people? Do you want a Monday-Friday job with no nights or weekends? If so, we want to talk with you!

What will I be doing?

Reviewing and managing customer (business) accounts to identify past due accounts, determining actions taken and next steps to resolve.
Researching and answering customer service questions regarding invoice and payment status
Contacting past due customers via phone and email to obtain payment.
Following up with internal and external clients regarding account status
Identifying problem accounts to be escalated to leadership for further action.
Follow up on delinquent accounts to find a resolution.
Communicating any issues that may be relevant to the company or client.
Other related tasks as assigned.

Requirements:

A positive attitude and outlook
Strong verbal and written communication skills
Ability to work a consistent schedule.
Ability to work both individually and on a team
Ability to learn quickly and take on new tasks.
Excellent customer service, research, and organizational skills
Ability to multitask and prioritize
Strong understanding of accounts receivable, bookkeeping, and collections or related areas
Working knowledge of Microsoft Word, Excel, and Outlook
Ability to maintain a high level of confidentiality.

This job is for you if you:

Are well spoken with no fear of contacting people by phone to arrange payments.
Are results driven and self-motivated.
Are organized and reliable.
Love digging into questions and resolving issues
Are detail oriented.
Are good at follow-through.

Schedule

Full or part-time hours
Flexible start and finish times within our operating hours, which are 8AM-6PM Monday-Friday.
No nights, weekends or holidays

About MyFleetCenter:

MyFleetCenter provides billing services to automotive service centers across North America. We are a small, hard-working team that lives our core values every day:

We have integrity.
We always bring our best.
We are client and customer focused.
We work together.
We are flexible.

If you share these core values and are interested in joining our team, apply today!

MyFleetCenter/Sound Billing is an Equal Opportunity Employer.

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Join Our Team

Current Open Positions

Customer Service Associate

Responsibilities

Requirements:

This job is for you if you:

Schedule

About MyFleetCenter:

Payment Poster

Responsibilities

Requirements:

Schedule

About MyFleetCenter:

Resolutions Team Specialist

What will I be doing?

Requirements:

This job is for you if you:

Schedule

About MyFleetCenter:

Apply Now

Employment Desired

Past Terminations

Previous Employers

First Employer

Second Employer

Third Employer

Education

High School

College or Business School

Vocational or Other School

References

First Reference

Second Reference

Third Reference

Please Read Carefully Before Signing This Application

DO NOT CHECK UNTIL YOU HAVE READ THE ABOVE APPLICANT STATEMENT.