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Fleet Customers:

What information is on the MyFleetCenter portal?

The MyFleetCenter portal has all kinds of helpful information! You can search, view, print and pay invoices, dispute invoices, view copies of checks (if you’ve paid by check), view statements and other communication, update your account information, add/delete account users, monitor vehicle maintenance history, and even contact us directly, all from this one place. If you need your username or password, please contact us at admin@myfleetcenter.com or 888-999-9497 and we’ll send you a password reset link.

 

How do I access my account online?

You can access your account via our portal at Portal.MyFleetCenter.com. If you need your username or password, contact MyFleetCenter at admin@myfleetcenter.com or 888-999-9497 and we’ll send you a password reset link.

 

Can you automatically email me invoices?

Yes! We can set our automated invoice email functionality to send you all new invoices every day or once a week, on the day(s) you specify. We can also specify whether each email contains one, 10, 25, 50 or all new invoices, depending upon your needs. Unless you have an automated system or you have a very high volume of services done daily, we recommend your account be set to send one email with all new invoices attached. (Don’t worry, we don’t send an email if no invoices have come in.) To set this up, contact us at admin@myfleetcenter.com or 888-999-9497.

 

Why am I not getting emails from MyFleetCenter?

All automated emails from MyFleetCenter come from noreply@myfleetcenter.com. Please check your SPAM filters and make sure to whitelist this email as well as the @myfleetcenter.com domain to ensure no messages are blocked.

 

When are my invoices due?

All invoices are billed out by the 5th of each month. Payment is due by the end of that month. For example, April invoices are included on the May 1 statement, which will be sent by the 5th. Payment is due by May 31st.

 

Where should I send payments?

We strongly encourage everyone to pay online to ensure secure, prompt receipt and processing of your payment. The fastest, easiest solution is to log into your account at Portal.MyFleetCenter.com and pay via e-check or credit card.

If you prefer to initiate an ACH payment from your bank to us, please contact us to obtain our banking information.

There is NO additional feet pay online or over the phone with an e-check or credit card.

If you prefer to mail a check, please send it to MyFleetCenter, PO Box 620130, Middleton, WI 53562

IMPORTANT: If you send a check or initiate a payment via an ACH from your bank, it is critical that you include the following information, so we know where to post your payment. If paying via ACH, please send this information to remit@myfleetcenter.com:

· Account number

· Invoice(s) being paid

· Amount paid on each invoice

· Any credit or eligible discounts taken

 

Can I pay invoices online?

Yes! You can pay invoices electronically via e-check or credit card by logging into your account at Portal.MyFleetCenter.com.

 

What should I send with my payment so the right invoices get paid?

Please include your account number, the invoice(s) being paid, the amount paid on each invoice and any credit or eligible discounts you are taking.

 

What should I do if I accidentally sent payment to the wrong place?

If the check has not been cashed, we recommend stopping payment and reissuing a check to MyFleetCenter.

If the check has been cashed, please send a copy of the front and back of the cancelled check to admin@myfleetcenter.com so we can confirm where it was deposited or advise you if it has been cashed by the right party.

 

How do I set up a fleet account?

To set up a fleet account with any MyFleetCenter client partner, complete our fleet application found on the home page of Portal.MyFleetCenter.com under Fleet Application. When MyFleetCenter receives your application, we complete a credit and/or trade reference check, then set your account up in our system and the point of sale system for the service center brand you have chosen. When your account is activated, we will send you a welcome email.

 

How do I change my information on my fleet account?

The easiest way to update your information is by logging into your account at Portal.MyFleetCenter.com and going to My Account. You can update all your information, add or delete users, and change your username and password all from this one place. If you prefer, you can contact MyFleetCenter at admin@myfleetcenter.com or 888-999-9497 and we will update it for you.

 

Why do I have late fees?

All payments are due by the last day of the billing month. If payment in full is not applied to your invoices by that time, MyFleetCenter assesses late fees each month until payment is received in full. You can avoid all late fees by paying your invoices by the due date. To ensure prompt receipt of payment, we strongly encourage you to pay online via our website.

 

I paid an invoice, but you still show it unpaid. What do I do?

Please contact MyFleetCenter so we can work with you to identify if the payment was received by us or not and where it was applied if we received it. We often receive payment with no remittance information. If that is the case, we typically apply the payment as available credit on your account and attempt to reach you to determine how you’d like the payment applied. All credit shows on your monthly statements and on your account in the portal.

 

There is an invoice on my account that is not mine; how do I get it taken off?

You can dispute an invoice online via our website at Portal.MyFleetCenter.com or you can contact us directly at admin@myfleetcenter.com or 888-999-9497. If you email us, please let us know which VIN/invoice(s) is in question and why they are not yours so we can properly research the situation and follow up with the store owner.

 

How do I get copies of invoices?

You can view, print and pay invoices online via your MyFleetCenter account on our website at Portal.MyFleetCenter.com. No internet access? Contact us at admin@Myfleetcenter.com or 888-999-9497. We are happy to email you invoice copies.

 

How do I find out my username and password?

Contact MyFleetCenter at admin@myfleetcenter.com or 888-999-9497. We’re happy to email you a link to reset your password.

 

Can I change my password?

Yes! You can change your password by logging into your account on our website at Portal.MyFleetCenter.com. Once you are logged in, go to My Account, then click on Change Username or Change Password under Login Details. Select the appropriate option under Login Details, enter your new information, then click save.

Can I add additional users to my account?

Yes, you can add users by logging into your account on our website at Portal.MyFleetCenter.com. Once you are logged in, go to My Account, then click on the edit icon in the upper right corner of the Authorized Users box. Enter the appropriate information, including permissions, in the Create a New Authorized User box when it pops up and click Create User. You can also delete a user from the MyAccount window by clicking on the Delete button next to the user’s name.

 

I have a credit on my account; how did it get there and how do I use it?

Credit is added to an account when a fleet customer pays more than the amount due or when invoice details are not provided on the remit. You can apply the credit on your account toward open invoices or, if your account is current, you can request a credit refund check be sent to you. MyFleetCenter does not automatically apply credit to your open balance until it has been on your account at least 30 days or your account is past due.

To use your credit on open invoices via an online payment, log into your account at Portal.MyFleetCenter.com, select the invoice(s) you want to apply the credit to, then click Pay Invoices. When the payment window comes up, check the box on the left-hand side that says “Apply available credit toward my balance”, then complete your payment.

To use your credit on a check or ACH payment, simply deduct the amount from your payment and add a note to your remittance information telling the MyFleetCenter team to apply your credit.

To request a refund, send an email to admin@myfleetcenter.com with the refund request and the address you want the check mailed to. We will send you a check on our next weekly processing cycle.

 

When is MyFleetCenter’s Customer Service Team available to assist me if I have questions?

Our dedicated team is available to assist you Monday-Friday 8 AM – 6 PM CST. You may contact us by email (admin@myfleetcenter.com) or by phone, toll free at 888-999-9497.  MyFleetCenter customer service is closed on Saturdays, Sundays and holidays.

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